Refund policy

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

In the unusual event of products arriving damaged or faulty, we may request photographs to help rectify any problems. Please retain original packaging. We may also arrange to collect faulty or damaged goods for repair or inspection, and these must be re-packaged for safe transit. 

Hadley Paper Goods does not routinely accept returns other than as outlined above.    

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can always contact us for any return question at info@hadleypapergoods.co.uk.